How to Invite Users and Reset Passwords in Symmetry POC

Introduction

Managing users and securing account access are essential tasks within the Symmetry POC platform. This guide explains how to invite additional users to your organization account and how to reset passwords or recover locked accounts efficiently.

Inviting Additional Users

To collaborate effectively, you can invite new users to join your Symmetry POC organization using the following steps:

1. Log in to your Symmetry dashboard with your administrator credentials.
2. Navigate to the "Users" or "Team Management" section in the dashboard menu.
3. Click the "Invite User" button or similar call-to-action.
4. Enter the email address of the user you want to invite.
5. Assign appropriate user roles or permissions based on their responsibilities.
6. Send the invitation. The user will receive an email with instructions to join the organization.

Ensure invited users check their spam or junk folder if they do not see the invitation email in their inbox.

Resetting Passwords and Account Recovery

If you forget your password or your Symmetry POC account becomes locked, follow these secure steps to regain access:

1. Go to the Symmetry POC login page.
2. Click on the "Forgot Password?" or "Reset Password" link located below the login fields.
3. Enter your registered email address associated with your account.
4. Check your email inbox for a password reset link from Symmetry POC. Follow the instructions provided.
5. Create a new, strong password following password policy requirements, then confirm it.
6. Log in using your new password to verify access.

If you do not receive a password reset email or continue to experience issues, please contact Symmetry support for assistance.

Contacting Support

For help with user invitations, password resets, or account recovery that you cannot resolve through the dashboard or login page, reach out to Symmetry POC support via:

• Email: [support email address]
• Phone: [support phone number]
• Support portal: [support portal URL]

Our support team is here to assist you with secure and prompt solutions to ensure uninterrupted access to your Symmetry POC account.